Procon de Caraguatatuba provides guidance on Children’s Day shopping – Caraguatatuba City Hall

Children’s Day is well known on October 12, the identical date because the day of Our Lady of Aparecida, the patron saint of Brazil. The Procon of Caraguatuba City Hall recommends taking some precautions in order that present shopping for kids doesn’t flip into an limitless nightmare.

Procon’s director, Alex Moreira, affords some tricks to keep away from inconvenience right now. “The first suggestion is to analysis the worth, cost methodology and rates of interest fastidiously earlier than shopping for a toy. The client can’t be deceived by the photographs printed on the packaging, so it’s essential to learn all of the details about the toy, together with the instruction guide, which have to be in Portuguese to facilitate understanding”, he explains.

#PraTodosVerem: Black Panther dolls, Incredible Hulk dolls and a volleyball of Marvel characters at a toy retailer in downtown Caraguatatuba (Photo: Luis Gava/PMC)

Product packaging should include info equivalent to: beneficial age; Manufacturer identification (title, CNPJ, tackle); directions for meeting, use and potential hazards they could current to the kid, when relevant; variety of items; and the safety seal of the National Institute of Metrology, Quality and Technology (INMETRO), which signifies whether or not the product was manufactured in keeping with present technical requirements, together with the seal of an accredited group to confirm its high quality.

Directing State Act no. Draws consideration to the consequences of 81.24/1992, which obliges suppliers to maintain unsealed samples of merchandise on sale for client evaluation. “When making a purchase order, mother and father at all times want an bill, tax coupon or cashier’s ticket. These paperwork might be needed if you must implement your client rights”, he warns.


The Consumer Protection Code (Law No. 8.078/1990) has no provision for exchanges for purchases in bodily shops, however some corporations change merchandise deliberately or when it’s stipulated within the buy word. “In this case, Procon/SP guides the patron to ask and present this proper on the bill or buy coupon. It can be needed to make sure that the product to be bought has a manufacturing facility guarantee, in addition to a licensed service for the products in your municipality. When there isn’t a such manufacturing facility proper, a 3-month authorized assure is offered, with the shopper solely needing to current an bill”, states Moreira.

#PraTodosVerem: A saleswoman at a kids’s clothes retailer reveals off a costume (Photo: Luis Gava/PMC)

If there’s a fault or defect within the product, the provider has 30 days from the day of the grievance to resolve it and, if it doesn’t accomplish that inside that point, the shopper is entitled to a refund of the quantity paid, a monetary correction, a proportional discount in value or equal. Replacement of product from one species to a different and in excellent situation of use. “Whatever announcement is made, it needs to be fulfilled by the institution. Purchases made exterior of commerce (by telephone, at house, via a catalog or the Internet) give the shopper the precise of seven days to repent, from the date of buy or receipt of the product”, he emphasizes.

Shopping on the Internet

The director of Procon de Caraguatatuba, Aliex Moreira, mentioned the primary guideline for on-line purchases is at all times to entry the corporate’s official web site. “Avoid social media, do not buy from these locations. One additionally must confirm that there’s a bodily tackle and see if the shop delivers the merchandise. This info could be discovered on websites like Reclame Aqui. Also, keep away from paying by PIX or financial institution slip, at all times pay by bank card in installments”, he recommends.

Moreira additionally attracts consideration to scams in digital environments. “Beware of the very low costs practiced available in the market, don’t belief and don’t share hyperlinks and knowledge of which you aren’t certain of the origin”, he warns. “Prefer shops the place you will have achieved transactions earlier than and all the things went properly. Usually, those that are registered in digital shops obtain messages with suggestions on promotions and costs, which might function a parameter for the finances”, he added.

#PraTodosVerem: Stuffed animals in a toy store in Caraguatatuba middle (Photo: Luís Gava/PMC)

To escape the lure throughout on-line shopping, Procon de Caraguatatuba has the next suggestions: don’t present knowledge, passwords, codes, and so forth.; Do not belief affords of assist, presents, cash despatched via WhatsApp, social networks, emails and hyperlinks; Avoid filling kinds that aren’t on official web sites; Download apps solely from official shops; In case of doubts or difficulties, discover a member of the family or pal who can assist; Use an antivirus on your pc, pill and smartphone; Always verify the digital tackle of the web site, as a result of there are faux pages that use the title of massive corporations and create pages with the structure of the unique retailer, however the digital tackle of the faux web site takes the title of a properly-recognized firm, however a special ending; And discover Fundação Procon/SP’s record of undesirable websites earlier than shopping for on-line.

How to complain?

For registering a grievance, the shopper should seem earlier than the physique with an influence of legal professional in particular person or via a 3rd get together. RG, CPF and all paperwork related to the declare, equivalent to invoices, service orders, proof of cost and others are required to be produced. Complaints can be made on-line via the Caraguatatuba 156 utility or on the web site Currently, Procon has 15 staff.

The public service of the procon of the Caraguatuba City Hall is Monday via Friday, 8:30 a.m. to 4:30 p.m. The constructing is positioned at Avenida Frei Pacífico Wagner, 908, downtown. More info by telephone (12) 3897-8282, Caraguatatuba utility 156 or web site

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