Procon of Caraguatuba Guides on Children’s Day Shopping – Caraguatuba City Hall

Children’s Day is well known on October 12, the identical date because the day of Our Lady of Aparecida, the patron saint of Brazil. The Procon of Caraguatuba City Hall recommends taking some precautions in order that reward searching for youngsters doesn’t flip into an countless nightmare.

Procon’s director, Alex Moreira, gives some tricks to keep away from inconvenience at the moment. “The first advice is to analysis the worth, fee methodology and rates of interest rigorously earlier than shopping for a toy. The shopper can’t be deceived by the photographs printed on the packaging, so it’s essential to learn all of the details about the toy, together with the instruction guide, which should be in Portuguese to facilitate understanding”, he explains.

#PraTodosVerem: Black Panther dolls, Incredible Hulk dolls and a volleyball of Marvel characters at a toy retailer in downtown Caraguatatuba (Photo: Luis Gava/PMC)

Product packaging should comprise info reminiscent of: advisable age; Manufacturer identification (identify, CNPJ, deal with); directions for meeting, use and potential hazards they might current to the kid, when relevant; quantity of items; and the safety seal of the National Institute of Metrology, Quality and Technology (INMETRO), which signifies whether or not the product was manufactured based on present technical requirements, together with the seal of an accredited group to confirm its high quality.

Directing State Act no. Draws consideration to the consequences of 81.24/1992, which obliges suppliers to maintain unsealed samples of merchandise on sale for shopper evaluation. “When making a purchase order, mother and father at all times want an bill, tax coupon or cashier’s ticket. These paperwork shall be mandatory if you might want to implement your shopper rights”, he warns.


The Consumer Protection Code (Law No. 8.078/1990) has no provision for exchanges for purchases in bodily shops, however some corporations trade merchandise deliberately or when it’s stipulated within the buy notice. “In this case, Procon/SP guides the patron to ask and present this proper on the bill or buy coupon. It can also be mandatory to make sure that the product to be bought has a manufacturing facility guarantee, in addition to a licensed service for the products in your municipality. When there isn’t any such manufacturing facility proper, a 3-month authorized assure is offered, with the client solely needing to current an bill”, states Moreira.

#PraTodosVerem: A saleswoman from a youngsters’s clothes retailer exhibits off a gown (Photo: Luís Gava/PMC)

If there’s a fault or defect within the product, the provider has 30 days from the day of the criticism to resolve it and, if it doesn’t achieve this inside that point, the client is entitled to a refund of the quantity paid, a monetary correction, a proportional discount in value or equal. Replacement of product from one species to a different and in good situation of use. “Whatever announcement is made, it needs to be fulfilled by the institution. Purchases made exterior of commerce (by cellphone, at house, via a catalog or the Internet) give the client the proper of seven days to repent, from the date of buy or receipt of the product”, he emphasizes.

Shopping on the Internet

The director of Procon de Caraguatatuba, Aliex Moreira, stated the primary guideline for on-line purchases is at all times to entry the corporate’s official web site. “Avoid social media, do not buy from these locations. One additionally must confirm that there’s a bodily deal with and see if the shop delivers the merchandise. This info might be discovered on websites like Reclame Aqui. Also, keep away from paying by PIX or financial institution slip, at all times pay by bank card in installments”, he recommends.

Moreira additionally attracts consideration to scams in digital environments. “Beware of the very low costs practiced out there, don’t belief and don’t share hyperlinks and data of which you aren’t certain of the origin”, he warns. “Prefer shops the place you might have executed transactions earlier than and every thing went properly. Usually, those that are registered in digital shops obtain messages with suggestions on promotions and costs, which might function a parameter for the funds”, he added.

#PraTodosVerem: Stuffed animals in a toy store in Caraguatatuba heart (Photo: Luís Gava/PMC)

To escape the lure throughout on-line purchasing, Procon de Caraguatatuba has the next suggestions: don’t present information, passwords, codes, and many others.; Do not belief gives of assist, items, cash despatched via WhatsApp, social networks, emails and hyperlinks; Avoid filling kinds that aren’t on official web sites; Download apps solely from official shops; In case of doubts or difficulties, discover a member of the family or pal who will help; Use an antivirus on your laptop, pill and smartphone; Always examine the digital deal with of the web site, as a result of there are faux pages that use the identify of large corporations and create pages with the structure of the unique retailer, however the digital deal with of the faux web site takes the identify of a properly-recognized firm, however a special ending; And discover Fundação Procon/SP’s record of undesirable websites earlier than shopping for on-line.

How to complain?

For registering a criticism, the client should seem earlier than the physique with an influence of lawyer in particular person or via a 3rd celebration. RG, CPF and all paperwork related to the declare, reminiscent of invoices, service orders, proof of fee and others are required to be produced. Complaints may also be made on-line via the Caraguatatuba 156 app or on the web site. Currently, Procon has 15 staff.

The public service of the procon of the Caraguatuba City Hall is Monday via Friday, 8:30 a.m. to 4:30 p.m. The constructing is situated at Avenida Frei Pacífico Wagner, 908, downtown. More info by cellphone (12) 3897-8282, Caraguatatuba utility 156 or web site

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